Privacy Policy

Your privacy matters to us. This policy explains how Speelzaal Leiden collects, uses, and protects your personal information when you visit our site and interact with our venue-selection service.

1. Who We Are and What We Do

Speelzaal Leiden is a practical decision-support site helping Leiden residents and regional visitors choose the right gaming venue based on group size, timing, atmosphere preferences, and accessibility needs. We operate from Utrecht, Netherlands, and are committed to transparent data practices under Dutch and European privacy law.

2. What Information We Collect

We collect personal information in limited, purposeful ways:

• Contact form submissions: If you reach out to us with a question, venue inquiry, group booking request, or accessibility question, we collect your name, email address, phone number (optional), and message content.
• Venue inquiry data: When you use our decision-support tool to describe your group size, timing preferences, atmosphere needs, or accessibility requirements, we may collect these details to help match you with suitable venues. This information is not tied to your identity unless you voluntarily provide it.
• Website usage data: We may use analytics tools to understand how visitors navigate our site—such as pages visited, time spent, and general location (country/region level). This helps us improve the user experience and venue recommendations.
• Cookies and similar technologies: We use cookies to remember your preferences, maintain session information, and support analytics. These are primarily functional and analytical cookies; we do not use advertising cookies without your explicit consent.
• Device and browser information: We automatically receive information about your device type, browser, and IP address as part of normal web server logs.

3. How We Use Your Information

We use the information we collect for these specific purposes:

• To respond to your contact form inquiries, venue questions, and group booking requests.
• To improve our venue-selection guidance and ensure recommendations match your stated needs.
• To understand how visitors use our site and optimize the user experience.
• To comply with legal obligations and protect against fraud or misuse.
• To send you follow-up information if you request it (e.g., confirmation of a group booking inquiry).

We do not use your information for marketing purposes without your explicit consent, and we do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal information on these legal bases:

• Consent: When you submit a contact form or voluntarily provide information through our venue-selection tool.
• Contractual necessity: To fulfill a group booking inquiry or other service request you initiate.
• Legitimate interest: To improve our site functionality, understand user behavior, and provide better venue recommendations.
• Legal compliance: To meet Dutch and European legal requirements.

5. Data Sharing and Third Parties

We do not share your personal information with third parties except in these limited cases:

• Service providers: We may use hosting providers, email services, and analytics platforms to support our site. These processors are bound by confidentiality agreements and process data only as instructed.
• Legal requirements: If required by law, court order, or government authority, we may disclose information to comply.
• Venue partners: If you explicitly request a group booking or accessibility inquiry, we may share relevant details (group size, timing, accessibility needs) with the venue you are interested in, only with your consent.

We do not share your information with marketing partners, advertisers, or data brokers.

6. Cookies and Similar Technologies

Our site uses cookies to enhance your experience:

• Functional cookies: Remember your preferences, language choice, and session information.
• Analytical cookies: Track how you navigate our site to help us improve content and recommendations.
• Third-party cookies: We may use analytics services that place cookies; these are subject to their own privacy policies.

You can control cookies through your browser settings. Disabling cookies may limit some site functionality, but will not prevent you from accessing core content.

7. Data Retention

We retain your personal information only as long as necessary:

• Contact form submissions: Retained for up to 12 months to respond to follow-up inquiries, then deleted unless you request otherwise.
• Venue inquiry data (anonymous): Retained for analytics purposes for up to 24 months to improve recommendations.
• Group booking inquiries: Retained for 6 months after the booking date to handle disputes or follow-up requests.
• Website analytics: Aggregated data retained for up to 24 months; individual session data deleted after 6 months.

If you request deletion of your data, we will remove it within 30 days except where legal obligations require retention.

8. Your Privacy Rights

Under GDPR and Dutch privacy law, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete information.
• Deletion: Request that we delete your data (subject to legal retention requirements).
• Portability: Receive your data in a structured, machine-readable format and transfer it to another service.
• Objection: Object to certain types of processing, such as analytics or profiling.
• Restriction: Ask us to limit how we use your data while you resolve a dispute.

To exercise any of these rights, contact us using the details below. We will respond within 30 days.

9. Security and Data Protection

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, or loss:

• Encrypted transmission of sensitive data (HTTPS).
• Secure hosting with industry-standard protections.
• Limited access to personal data by authorized staff only.
• Regular security reviews and updates.

While we strive to protect your information, no system is completely secure. If a breach occurs, we will notify affected individuals and relevant authorities as required by law.

10. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If we become aware that a child has provided information, we will delete it promptly. Parents or guardians who believe a child has submitted information should contact us immediately.

11. International Data Transfers

Speelzaal Leiden operates in the Netherlands and primarily processes data within the European Union. If we transfer data outside the EU/EEA, we ensure appropriate safeguards such as Standard Contractual Clauses or adequacy decisions are in place.

12. Contact Us About Privacy

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our site after changes constitutes acceptance of the revised policy.

Last Updated: January 2026